Отель «Balmer Lawn»

The area offers ageless beauty and tranquillity with unspoilt paths and walks where you can really appreciate the beauty of the New Forest. When visiting the Balmer Lawn you can delight in the Forest's changing colour, history and wildlife and in particular, enjoy the famous New Forest ponies and magnificent deer that still have the right of way as they freely graze the surrounding area, including the towns of Brockenhurst and Burley. Many activities can be enjoyed including, walking, cycling, mounting biking etc. plus the Hotel offers its own extensive leisure facilities swimming, gym, squash and tennis. The Hotel is independently owned and prides itself on offering a friendly atmosphere and excellent service to all its guests. The hotel boasts the highest AA 3-star rating within the New Forest area. At the Balmer Lawn our guests comfort is our top priority, we are happy to help with any special requests. Please call our reservation department who will be more than happy to help or visit or website. TERMS & CONDITIONS ACCOMMODATION RESERVATIONS 2005 The following terms apply to all accommodation bookings, reservations and deposits for accommodation 1. DEPOSIT POLICY the booking will only be considered confirmed once the Hotel is in receipt of the deposit i.e. your credit or debit card will be processed with a deposit charge or your cheque has been cleared with our bankers. All deposits are fully refundable upon written cancellation if received no less than 14 days prior to arrival. Deposit for all classification of room is 80.00 per room booked. 2. ARRIVING AFTER 6.00pm reservations are held for guests arrival by 6.00pm. In the event of non-arrival by 6.00pm rooms may, at the Hotels discretion, be released for resale unless either: The room has been guaranteed (see 1 above) or late arrival has been confirmed by phone or fax before 6.00pm on the day of arrival. An agent may guarantee a booking on behalf of a client but the agent will then be liable for one nights accommodation if the guests fails to arrive. 3. CANCELLATION/AMENDMENTS A. Amendments must be made to the Hotel at least 4 days prior to the arrival date. B. Amendments to reservations are subject to availability. C. Cancellations made 4 - 0 days of the arrival date will charged the first nights accommodation rate in full, per room booked. D. Cancellations made on a reservation guaranteed with a deposit less than 14 days prior to arrival will result in the loss of deposit without exception. If a cancellation is made in advance of 14 days the deposit will then be refunded in full. E. If a stay is shortened for any reason during your stay, the full accommodation costs will be charged without exception. 4. PAYMENT AND DISPUTES you are required to pay your bill in full on departure failure to do so could result in criminal or civil proceedings against you. If you have a compliant you can discuss this with the Duty Manager, however, you must pay your bill in full prior to leaving. The Hotel is under no obligation to make reductions to your bill, any refunds are at the total discretion of the General Manager who will make a decision having considered your written complaint, and this process will be concluded within 14 days of receipt of your letter. FURTHER INFORMATION 1. CHILDREN two children under the age of 17 may stay in their parents room. A charge per child, inclusive of breakfast, will be made. All other meals will be charged as taken (please kindly note that should families with children under 12 wish to dine in Beresfords our Restaurant, they will be asked to make a booking before 7.30pm). A Junior Dinner menu is available on request. Children under 3 are accommodated in their parents room free of charge and a cot will be provided if requested at an additional charge per night. 2. PETS dogs may be allowed strictly at the discretion of the Hotel Management and an additional charge per dog per day will be added to your account; we allow a maximum of 2 dogs per room per day. Dogs are not allowed in any of the Hotels public areas at any time. While entering and leaving the Hotel dogs must be kept on a lead and under control. 3. SERVICE CHARGES no service charge will be made as we feel that this should be at the discretion of the customer, please note the Hotel does not keep any gratuities, all gratuities are paid out to staff. 4. VACATING BEDROOMS must be by 11.00am on the day of departure. Failure to vacate a bedroom by 11.00am on the day of departure will result in a standard late check out charge of 25.00 being added to your account. Rooms are normally available from 2.00pm on the day of arrival. 5. DAMAGE the customer shall be responsible for any and all damage caused to the allocated rooms or the furnishings, utensils, equipment and to any other property of the Hotel and/or its grounds - by an act, default or neglect of the customer and shall pay the Hotel on demand the amount required to make good or remedy the damage. In the case of sickness a minimum charge of 70.00 will be added to your bill, if this does not cover the cost of specialist cleaning or replacement the additional specialist cleaning cost or replacement cost will be charged to the customer. 6. METHOD OF PAYMENT we accept all major credit cards. Certain Debit cards cost the Hotel more to process and we therefore reserve the right to add a 2% surcharge to bills being settled by such cards. We also accept cheques when supported by a cheque guarantee card covering the amount of the cheque. Credit facilities are not offered automatically and can only be arranged by obtaining and completing a credit application form. Credit facilities must be agreed 14 days prior to the guest arrival. 7. CREDIT TERMS all invoices must be settled in full within 7 days from the date of the invoice. This is only applicable to customers with credit facilities. 8. TARRIFFS confirmed prices cannot be changed or transferred to promotional or discounted rates that may exist from time to time. Cancelling a booking and re-booking on a discounted or promotional rate is not permissible. All superior accommodation carries a supplement. Prices shown are inclusive of VAT at 17.50%. All bookings are subject to availability. Receipt of payment does not guarantee availability. No allowances or refund can be made for meals not taken on inclusive basis. We reserve the right to vary our prices to cover changes to VAT and other taxes. 9. REFURBISHMENT WORK from time to time refurbishment work is carried out to upgrade the hotels facilities; this may result in certain facilities/amenities not being available. The Hotel reserves the right to carry out maintenance work without prior notice to customers. 10. ROOM REQUESTS the Hotel reserves the right to change room allocations without notice due to operational reasons. As a result the Hotel will provide a room of equivalent or superior grade (subject to availability). 11. FORCE MAJEURE if the Hotel is prevented or hindered from car